**What services does The Print Lounge offer?**

We specialize in screen printing and embroidery for nonprofits and community organizations. Our services include custom apparel and product printing for your organization or event, always ensuring high quality and on-brand designs. We also offer professional and detailed embroidery for logos, team shirts, or branded apparel. If you have other needs or are looking for e-commerce solutions, please feel free to reach out to us.

**How do I get a quote for a large project?**

For all large projects, we provide custom quotes to ensure you get the best value for your specific needs. To receive a quote, please Book a Call with us at theprintloungeinc@gmail.com. We will need your name, email, a description of what you're looking for, your preferred service, and any relevant information about budget, timeline, and order quantity.

**What is The Print Lounge's approach to customer service?**

Our approach to customer service is rooted in lasting partnerships and impactful products. We prioritize clarity, empathy, and outcome-oriented advice, always focusing on collaboration and community uplift. We listen first, reflect understanding, guide helpfully, and never hard-sell. We believe in fostering a warm and empowering environment for our clients.

**What is The Print Lounge's payment and refund policy?**

Our payment policy is project-based and discussed upon quote/booking. For refunds and finality, it's set per project and communicated upfront. We always highlight our custom approach, minimums if asked, and transparency for large orders. We are committed to being culturally sensitive and never aggressive in our sales.

**Does The Print Lounge handle projects outside Chicago?**

Yes, we are based in Chicago but we serve all communities. We consider projects outside Chicago, so don't hesitate to ask! To discuss your project, please Book a Call at theprintloungeinc@gmail.com.

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