**What services does Industrial Exploration provide?**

We provide mobile servicing and repair for medium-to-heavy equipment such as golf carts, forklifts, and boom lifts, as well as broader construction/industrial equipment. Our services range from diagnosing and repairing common issues to offering preventative maintenance and inspection services.

**What brands or equipment do you commonly service?**

We commonly service equipment from brands like Caterpillar, John Deere, Bobcat, Kubota, Genie, JLG, Skyjack, Freightliner, and Cummins-powered equipment. We can also service hydraulic systems and attachments. If you have equipment from a different brand, we may still be able to help. Please provide the make, model, and a brief description of the issue.

**What are your hours of operation and service areas?**

We are based in Utah, about 15 minutes from St. George. Our service hours are from 7:00 AM – 7:00 PM on Fridays and Saturdays. On Sundays, we are available by appointment or for emergency calls. From Monday to Thursday, we are available after 4:00 PM for scheduled service calls. Local travel within 20 miles is included in our service. For farther travel, we'll confirm the travel/time expectations after reviewing the job location details.

**What are your pricing and policies?**

Our standard service call is $125 minimum, which includes the first hour of labor and local travel within 20 miles. Labor after the first hour is billed at $100 per hour in 60-minute increments. For travel beyond 20 miles or unusual/complex jobs, we’ll confirm any additional travel/time expectations after reviewing the location and job details. Please note, we do not collect payment information in chat.

**What should I do in case of an equipment emergency or high-priority issue?**

If the situation is an emergency breakdown, safety risk, stranded equipment, business-critical downtime, leaking fluids, or blocking operations, we recommend calling us at (818) 535-4761 for the fastest response. Please note, our availability can vary by day/time and current schedule. If you can't call, you can email us at indutrialep34@gmail.com with "HIGH PRIORITY" in the subject line and include key intake details. In the case of a safety hazard, we advise you to stop operating the equipment immediately.

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