Most businesses do not lose customers because they provide poor service. They lose opportunities because nobody responds. A missed phone call. An unanswered Facebook message. A website inquiry waiting for a reply. A customer needing help after business hours. Today, customers expect quick communication. When they don't receive it, many simply move on to the next business that answers first. For small and mid-sized businesses, this creates a difficult challenge. Owners and employees are often ...

The Cost of a Missed Customer Inquiry

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