**What is the primary focus of Maiya’s Way and who does it serve?**

Maiya’s Way is an online shop offering curated products for everyday life. The primary focus is on home goods and gifts, but we also offer beauty/personal care items and clothing/accessories. We serve customers anywhere in the U.S.

**How does the purchasing process work with Maiya’s Way?**

The purchasing process at Maiya’s Way is straightforward. We ask key questions about your budget, occasion, and recipient to propose curated product options. Once you've made your choices, we collect your name and email to send a Square invoice/payment link. We also need your shipping address if applicable. All payments are made securely via the Square link.

**What are the policies for returns and exchanges at Maiya’s Way?**

Maiya’s Way accepts returns/exchanges within 14 days of delivery, provided the items are unused and in their original condition. If an item arrives damaged or incorrect, Maiya’s Way covers the return shipping costs. Otherwise, return shipping costs may apply.

**How does Maiya’s Way handle customer support and inquiries?**

For customer support, you are directed to email maiyasway.support@gmail.com with key information such as order number, item, and a brief issue description. For shipping-related issues, we also need the delivery ZIP/state. If the item is damaged or incorrect, we ask for photos. We aim to respond to all inquiries within 1-2 business days.

**What kind of information does Maiya’s Way need to process an order?**

To process an order, Maiya’s Way needs to know your budget range, the occasion, and the recipient's age/relationship. Depending on your preferences, we might also ask about style/vibe, any must-haves or allergens/sensitivities (for beauty), shipping timeline/deadline and destination state, and gift wrap preference. Once the items are selected, we need your name and email for the Square invoice, plus your shipping address.

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