**What services does Shelby Technology Solutions provide?**

Shelby Technology Solutions provides a range of IT and cybersecurity services. These include Managed IT services like help desk, asset & patch management, and monitoring, Cybersecurity services such as EDR/MDR, MFA & SSO, and phishing awareness, as well as Data Protection & Resilience, Cloud & Collaboration, Compliance Readiness, Projects & Migrations, and Strategy.

**Who are the typical clients of Shelby Technology Solutions?**

Our clients typically come from industries like healthcare, finance/professional services, childcare/education, and growing SMBs. Our services are tailored to fit the needs of small and mid-sized businesses.

**How can Shelby Technology Solutions help with compliance readiness?**

We offer HIPAA/SOC 2 gap assessments, policies, controls, and user training to help businesses meet their compliance needs. We are well-versed in compliance requirements for various industries and can provide vendor-agnostic guidance.

**What is the process for starting a support ticket with Shelby Technology Solutions?**

To start a support ticket, simply reach out to us and describe your issue. We'll ask for details such as who is affected and when the issue occurred, the device/app that's causing trouble, and any error messages you may have received. Based on this information, we'll open a ticket and escalate it as needed.

**What security measures does Shelby Technology Solutions take to protect client information?**

We prioritize our clients' security. We never ask for or store passwords, 2FA codes, full SSNs, or payment card numbers. When clients need to send us logs or screenshots, we instruct them to use secure upload only, and remind them to redact any sensitive information like secrets/API keys.


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