Do you have questions about your Skip account or subscription? Do you want to modify or cancel your membership plan? You can manage your membership on your Skip Dashboard under Account Details, or chat with us on your dashboard, and we'll be more than happy to help you out.

We're in the process of updating the Manage Membership so you can upgrade or downgrade your Subscriptions all on the Skip Dashboard — this includes Skip Plus, Skip Premium, and Skip VIP.

If you wish to cancel your Skip membership, please let your Concierge know or you can email us at hello@helloskip.com. Regarding the Skip refund policy: If you cancel within 48 hours of your membership becoming active you're eligible for a full refund or statement credit. If you cancel after 48 hours but before 7 days, you're eligible for a 50% refund or statement credit. No refunds will be given if you cancel 7 or more days after your membership becomes active.